Why Human Error events keep increasing?
Why do people keep making the same mistakes?
What is the investigation about anyways… the human or the quality failure?
How “deep” does the root cause determination process has to go?
Is Human Error the conclusion or the beginning of the investigation?
If the CAPA effectiveness metric is telling a good story, why do we keep having so many failure events?
These are some of the questions organizations ask themselves all the time. Human Error has become the major contributor for failures, yet we don’t seem to understand it, let alone… correct it!
By implementing a quantitative methodology for root cause determination, not only you will be able to know what’s happening …but correct it!, and you’ll also be able to make decisions based on empirical data, measure the effectiveness of the solutions implemented, and track the progress and sustainability of all the improvements made.