Organizations are investing more than 70% of their efforts in less than 10% of their problems.
Human errors are definitely actions performed by individuals. Nevertheless, most of the time individuals behave in a certain way because of factors external to the individual. Those external factors are called conditions. Humans operate in direct proportion to their conditions. If conditions are imperfect, so will be human execution. If conditions are more that imperfect, the executions are going to be more that imperfect, and so on…
By identifying which are those conditions that make people behave in a certain way; you can modify behavior and get the results you want.
Organizations have the results they have designed for themselves. By taking a closer look at your processes, procedures and organizational factors, you can re-design your operation and make it a complete success!